Salvatore. M. Monteforte

MCSE, CCNA, CompTia A+, CompTia N+

Work Summary:

Eighteen years of management experience. Coordinated day-to-day business/office activities to ensure maximum efficiency of operations including those of the central Computer Room. Set goals and objectives for department(s) and staff; devised means to accurately measure their attainment. Motivated staff members to achieve their fullest potential. Assessed individual talents of staff members; matched aptitudes with assignments to assure optimal utilization of human resources. Involved in all phases of hiring, training, supervising, and evaluation of personnel. Worked as a Help Desk Support Specialist providing first line technical support relating to systems/network administration on a Windows NT based LAN supporting Windows 9X/NT/2000 desktops for over 40,000 users. Helped to create policies and procedures for Help Desk Agents to follow when working on daily/weekly queues. Developed process for registering over 4000 users email addresses. Actively involved in various projects relating to reporting and analysis of phone statistcs.

Professional Experience:

2001-Present     Science Applications International Corporation

San Diego,California-   Systems Specialist; Help Desk Support Specialist II;     Provide first line technical support relating to systems / network administration on a Windows NT based LAN supporting Windows 9X/NT/2000 desktops with emphasis on supporting SAP, Microsoft Office, Lotus Notes, and SAIC proprietary application users. Primary responsibilities focus on resolving telephone service requests involving desktop configuration and e-mail problems and application related issues in a client-server environment. Other duties include Corporate account troubleshooting primarily access related issues and distribution of software and documentation. Perform troubleshooting as required and answer moderately complex technical questions. If unable to answer requests, collect and document necessary information for appropriate specialist to address. Work independently under general supervision, to provide customized solutions utilizing company standard products and services. Follow detailed administrative procedures for account and process requests in an accurate and timely manner. Develop reports utilizing MS ACCESS and analyze various phone statistics for upper management.

1988-1999     The Home Depot

San Diego, California-     Store Manager Was responsible for bottom line profitability of store operations. Oversaw the day-to-day operations of the computer room. Utilized exceptional sales skills to determine attainable goals for each department and to build sales abilities among sales associates. Selected by district office to implement district department supervisor training program; teaching quarterly classes in Team Building and Understanding Financial Reports.

1986-1988     Scripps Mesa One-Hour Photo

San Diego, California-     Store Manager Handled all phases of sales and operations management. This included hiring and training sales team, purchasing, inventory control and maintenance of computerized equipment.

1979-1986     Handyman Home Center

San Diego, California-     Sales Associate/Sales Supervisor/Group Manager Received a series of promotions as a result of sales abilities and work ethic. Oversaw such departments as hardware, building materials/lumber and nursery. Worked with computer-generated reports to efficiently manage the business.

Professional Licenses and Certifications:

  • MCSE (Microsoft Certified Systems Engineer)
  • CCNA (Cisco Certified Network Associate)
  • MCP (Microsoft Certified Professional)
  • CompTia A+ (Certified Computer Technician)
  • CompTia Network+ (Certified Network Technician)
  • ITAA Information Security Awareness Certification
  • Help Desk 2000 Certified Help Desk Professional

Computer Proficiency:

  1. Operating Systems
    • Windows 2000
    • Windows NT Server 4.0
    • NT Workstation
    • Windows 9x
  2. Applications
    • Exchange 5.5
    • Outlook 2000
    • Microsoft Office suite and
    • SAP R/3
  3. Networking
    • Working knowledge of OSI Model
    • WINS, DHCP, DNS
    • Domains, trusts
    • LAN/WAN technologies
    • Protocols
    • Topologies
    • Firewall architectures
  4. Hardware
    • Personal computer assembly and repair.
    • Working knowledge of Cisco hubs, switches, routers, and their configuration.

Miscellaneous:

  • Fluent in Italian

References:

  • David Denmark:  Help Desk Manager-   (858)826-2600
  • Dave Powers:   Help Desk Lead-   (858)826-3372